Privacy policy

Stylingo is a registered South African company. We respect your privacy and are committed to protecting personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when it may be shared, and the rights available to you.

For purposes of POPIA, Stylingo is the responsible party in respect of personal information processed for the purposes described in this policy.

In this policy, “Stylingo”, “we”, “us” or “our” refers to Stylingo, and “you” or “your” refers to website visitors, customers, prospective customers, promotional or corporate clients and other individuals who interact with us.

1. Personal Information We Collect

The information we collect depends on how you interact with Stylingo.

Website and Device Information

When you visit stylingo.co.za, certain information may be collected automatically, including:

  • IP address
  • Browser and device information
  • General location and time-zone information
  • Pages, products and content viewed
  • Search activity
  • Referring websites
  • Information about how you interact with our website
  • Cookie and similar technology identifiers

We use this information to operate and improve our website, understand how visitors use it, maintain security and, where applicable, measure the effectiveness of our marketing.

Stylingo Collection Orders

When you place an order from our Stylingo Collections, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Billing information
  • Delivery or collection information
  • Selected PUDO locker or other delivery details
  • Order and transaction information
  • Communications relating to your order

Payment information is processed through secure payment service providers. Stylingo does not generally receive or store your complete payment-card details.

Promotional, Corporate and Custom-Branded Enquiries and Orders

When you contact Stylingo regarding a promotional, corporate or custom-branded project, we may collect information including:

  • Your name and contact details
  • Company, school or organisation name
  • Job title or role, where relevant
  • Project requirements
  • Product preferences
  • Quantities and sizing information
  • Delivery location
  • Budget or quotation information
  • Logos, artwork and branding files
  • Correspondence, approvals and other information relating to your project

We aim to collect only the information reasonably necessary to understand, quote, produce, manage and deliver your project.

Contact Forms and Customer Support

If you contact us by email, telephone, website form or another communication channel, we may retain the information you provide together with our correspondence with you.

Email Subscriptions and Marketing

If you subscribe to our mailing list, request a promotional offer or otherwise choose to receive marketing from Stylingo, we may collect:

  • Your name
  • Email address
  • Marketing preferences
  • Information relating to your interaction with our marketing communications

We will use personal information for direct marketing only where permitted by applicable law.

2. How We Use Personal Information

We may process personal information where:

  • You have consented to the processing
  • It is necessary to enter into or perform a contract with you
  • It is necessary to comply with a legal obligation
  • It is necessary to protect a legitimate interest
  • Another lawful basis under POPIA applies

We may use personal information to:

  • Process and fulfil Stylingo Collection orders
  • Prepare quotations
  • Manage promotional, corporate and custom-branded projects
  • Process payments
  • Prevent or investigate fraudulent transactions
  • Arrange deliveries, courier services or collections
  • Provide invoices, order confirmations and tracking information
  • Prepare artwork and branding layouts
  • Communicate artwork approvals and production requirements
  • Manage product selection, quantities and sizing information
  • Provide customer support
  • Respond to enquiries
  • Communicate project timelines and updates
  • Operate, maintain and improve our website
  • Analyse website usage and performance
  • Maintain business, accounting and tax records
  • Send marketing communications where legally permitted
  • Protect Stylingo, our customers and service providers against fraud, misuse or security threats
  • Comply with legal, regulatory and contractual obligations

We will not intentionally use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted by law.

3. Sharing Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate Stylingo, provide our services or fulfil an order.

These may include:

  • Shopify, which provides our ecommerce platform
  • Payment processors and payment service providers
  • Courier, delivery and collection providers
  • PUDO and other logistics providers
  • Product suppliers
  • Printers, embroiderers and branding partners
  • Production and fulfilment partners
  • Website, forms, email, analytics and technology service providers
  • Accountants, legal advisers and other professional advisers
  • Fraud-prevention and security providers
  • Regulatory authorities or law-enforcement bodies where disclosure is required or permitted by law

We aim to provide service providers only with the information reasonably necessary for the services they perform.

We do not disclose personal information to third parties merely for them to use for their own unrelated purposes unless you have consented or the disclosure is otherwise permitted by law.

4. Shopify

Our online store is hosted on Shopify.

Shopify processes certain customer and visitor information in order to provide ecommerce, checkout, security and related services.

Depending on the Shopify services and features used by our store, Shopify may process information relating to:

  • Website visits
  • Browsing activity
  • Orders
  • Checkout activity
  • Payments
  • Device information
  • Interactions with Shopify-powered services

Shopify processes information in accordance with its own privacy and data-processing practices.

For further information about how Shopify processes personal information, you may refer to Shopify's Consumer Privacy Policy.

5. Cookies and Similar Technologies

Stylingo and our service providers may use cookies and similar technologies to:

  • Enable essential website functionality
  • Remember preferences
  • Maintain website security
  • Understand how visitors use the website
  • Measure website performance
  • Support analytics
  • Support marketing where permitted

Cookies may include:

  • Essential or functional cookies
  • Analytics and performance cookies
  • Marketing or advertising cookies
  • Cookies associated with third-party services or integrations

Where appropriate, you may manage cookie preferences through the privacy controls available on our website or through your browser settings.

Please note that blocking certain cookies may affect the functionality or performance of parts of the website.

6. Direct Marketing

Where you have subscribed to Stylingo marketing, requested a promotional offer or where we are otherwise permitted by law to contact you, we may send you information about:

  • New Stylingo Collections
  • New products
  • Promotions and offers
  • Stylingo services
  • Relevant promotional or branding offerings

You may unsubscribe at any time by using the unsubscribe facility provided in the communication or by contacting us at:

hello@stylingo.co.za

Withdrawing consent to marketing will not affect transactional or service-related communications that we need to send regarding an order, quotation or project.

Where direct marketing is sent to an existing customer, we will do so only where permitted by applicable law and will provide a reasonable opportunity to opt out.

7. International Processing and Transfers

Some of Stylingo's technology and service providers, including Shopify and certain cloud, email, analytics or application providers, may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is made in accordance with POPIA and that appropriate safeguards or other lawful grounds for the transfer are in place.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for as long as required by applicable law.

Retention periods may vary depending on the nature of the information.

For example:

  • Order and transaction records may be retained to meet tax, accounting and legal obligations
  • Project records may be retained for customer service, warranty, production and reference purposes
  • Correspondence may be retained where reasonably necessary to manage or document a business relationship
  • Marketing information may generally be retained until you unsubscribe, object or withdraw your consent

When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy or de-identify it, subject to applicable legal obligations.

9. Security

Stylingo takes reasonable technical and organisational measures to protect personal information against:

  • Loss
  • Misuse
  • Unauthorised access
  • Unauthorised disclosure
  • Alteration
  • Destruction

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will take reasonable and appropriate steps in accordance with POPIA, including notifying the Information Regulator and affected individuals where required by law.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Ask whether Stylingo holds personal information about you
  • Request access to personal information held about you
  • Request correction of inaccurate or incomplete information
  • Request deletion or destruction of information where legally appropriate
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on consent
  • Object to or opt out of direct marketing
  • Lodge a complaint with the Information Regulator

Certain rights may be subject to legal limitations.

For example, Stylingo may be required to retain transaction, tax, accounting or other records even after receiving a request for deletion.

Requests for access to certain records may also be subject to the Promotion of Access to Information Act 2 of 2000 (“PAIA”).

11. Privacy Requests

If you would like to exercise a privacy right, request access to your information, ask us to correct information or raise a privacy concern, please contact us:

Stylingo
16 During Road
Honeydew
Gauteng
South Africa

Email: hello@stylingo.co.za
Telephone: 083 654 4990

We may need to take reasonable steps to verify your identity before granting access to, correcting or deleting personal information.

12. Personal Information Relating to Children

Stylingo's website and Stylingo Collections are not specifically directed at children for the purpose of collecting their personal information.

We do not knowingly seek to collect children's personal information without appropriate authority, consent or another lawful basis where required.

From time to time, promotional or corporate projects may involve schools, sports teams or organisations placing orders that include information relating to children, for example names, apparel sizes or allocation information.

Where an organisation or responsible adult supplies such information to Stylingo, we expect that party to have the appropriate authority to provide the information and to provide only information reasonably necessary for the project.

13. Third-Party Websites and Marketplaces

Our website may contain links to third-party websites, social media platforms or marketplaces.

Stylingo is not responsible for the privacy practices of independent third parties.

Where you purchase a Stylingo product through a third-party marketplace or retailer, including platforms such as Takealot or Amazon, that third party may process information relating to your transaction in accordance with its own privacy policy and terms.

We encourage you to review the privacy policies of third-party services you choose to use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business
  • Our website
  • Our services
  • Our service providers
  • Technology
  • Privacy practices
  • Legal or regulatory requirements