Refund policy
At Stylingo, we want you to feel confident when placing an order with us. Because our Stylingo Collections and our promotional, corporate and custom-branded orders are purchased and produced differently, the return conditions for each are slightly different.
Stylingo Collections
Change-of-mind returns
If you change your mind about an item purchased online from our Stylingo Collections, please contact us within 7 days of receiving your order.
For change-of-mind returns, we ask that items are:
- Unworn, unused and undamaged
- Returned with the original Stylingo tags attached
- Returned in their original packaging, where reasonably possible
- Accompanied by proof of purchase
The direct cost of returning a change-of-mind purchase is for the purchaser’s account.
Once the returned item has been received and inspected, we’ll process the applicable refund or exchange.
South Africa’s Electronic Communications and Transactions Act provides a seven-day cooling-off period for qualifying online purchases, with the consumer responsible for the direct cost of returning the goods.
Faulty, damaged or incorrect items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us at hello@stylingo.co.za as soon as possible.
Where possible, please include:
- Your order number or proof of purchase
- A brief description of the problem
- Clear photographs showing the fault, damage or incorrect item
We’ll review the matter and assist with the appropriate remedy in accordance with the circumstances and applicable South African consumer law.
Your statutory rights relating to defective or incorrectly supplied goods are not limited by our change-of-mind return conditions.
Promotional, Corporate & Custom-Branded Orders
Promotional, corporate and custom-branded products are sourced and/or produced specifically according to your approved order requirements.
For this reason, branded, personalised or customised items cannot be returned or exchanged due to a change of mind once they have been produced or branded. The normal seven-day online cooling-off right does not apply to goods made to a customer’s specifications or clearly personalised.
Returns or exchanges will therefore not be accepted due to:
- A change of mind
- Incorrect size selection
- Incorrect colour or product selection made by the customer
- Incorrect quantities supplied to us for production
- Errors contained in artwork that was approved by the customer before production
Before branding or production begins, we’ll ask you to carefully check and approve the relevant products, quantities, sizes, colours and artwork. Final approval confirms that these details are correct and may proceed to production.
Faulty or incorrectly supplied branded orders
If your promotional or branded order arrives damaged, faulty, incorrectly supplied or does not correspond with the approved order or artwork, please notify us in writing as soon as possible, preferably within 48 hours of delivery.
Please include your invoice or order details together with photographs showing the issue wherever possible. This allows us to investigate the matter promptly with the relevant supplier or branding partner.
Please do not return promotional or branded products without first contacting Stylingo and receiving return instructions.
Where an error or defect is verified as being attributable to Stylingo or one of our suppliers, we’ll work with you to arrange an appropriate replacement, correction, refund or other resolution, taking into account the circumstances and applicable consumer law.
Need Help?
If you’re unsure whether your order qualifies for a return, exchange or refund, please contact us at hello@stylingo.co.za.
We’re always happy to help and will do our best to make the process as clear and straightforward as possible.